Aurora GO

How does the PRESTO fare work on York Region Transit?

Treat your Mobility On-Request ride as you would a regular YRT trip. Tap on when you board the Mobility On-Request vehicle. For GO Transit, tap on and off as you normally would when taking the GO.

If you are using a PRESTO card, your ride on Mobility On-Request will be free if transferring to or from GO Transit services. Visit our Ride to GO page for more information.

How do I recognize the correct vehicle if there is more than one?

Look for the driver’s license plate number on your app.

Why are the driver’s name and photo not displayed on the app?

Each driver will have their ID badge around their neck. We do not display driver identification in the app at this time.

Can I bring shopping bags or boxes?

Yes, riders are welcome to bring a maximum of four shopping bags on the trip. There is a bag limit in place so that we can offer everyone a comfortable shared journey with adequate space. Please ensure each shopping bag weighs less than 10 pounds.
 
Our vehicles cannot accommodate big boxed items. Small boxes that are similar in size to shopping bags are fine. The same 10-pound maximum weight applies.
 
The total number of bags or small boxes cannot exceed four items.

Do I tip my driver?

No, you do not tip. Although it is similar to a ride share/taxi service, this is a public transit service.

Why can’t I message my driver?

We do not have this feature at this time. Please be ready for pickup at the address provided in the app.

Will there be ratings for drivers and passengers like other ride share services?

To help us improve your experience, please feel free to share your feedback with us at any time.

Take our short survey, which can be accessed in the Mobility On-Request App.

Follow these steps in the app to take our survey:

1. Go to the main menu on the top left corner

2. Click ‘Settings’

3. Click ‘Further information’

4. Click ‘About Mobility On-Request’

We value all feedback to continuously improve service.

Why can’t I book my trip the night before?

We have designed this as a Mobility On-Request service. To avoid costly trip cancellations or “No Shows”, we send trips to drivers in real-time rather than pre-booking.

When can I book my trips?

You can request a ride any time during service hours, at least 15 minutes before your desired travel time. Trips can be booked no earlier than two hours before the start of service

What should I do if my train is delayed and I am going to be late for my pick-up?

Please cancel your trip and re-book to accommodate the delay.

Can I save my favourite destinations?

Once a trip is booked, your itinerary will be displayed. On this screen, you may save your trip by clicking the heart icon in the top right corner. This will save your origin and destination and mark it as a favourite. You may access your saved itinerary for faster future bookings, which can be found under Favourites in the drop down menu.