Stouffville
Accessible formats or communication supports are available upon request by contacting 1-844-667-5327.
Mobility On-Request (MOR) Stouffville allows travel from an address in the service area to one of five select locations in Stouffville. Download the Mobility On-Request App, available in the App Store or Google Play.
Service hours:
Weekdays
- 10 a.m. to 1:45 p.m.*
- 7 p.m. to 10:45 p.m.*
*Last pick-up time
How does it work?
- You can request a ride any time during service hours, at least 15 minutes before your desired travel time. Trips can be booked no earlier than two hours before the start of service
- You can book a ride through the Mobility On-Request app available for free in the App Store or Google Play OR by calling 1-844-667-5327
- YRT will give you a pick-up time. Trips are provided on a first-come, first-served basis
- A YRT-marked vehicle will pick you up from the curb of your address and take you to your selected location (see list below). Rides may be shared with other travellers
Service is available to/from one of five select locations:
- Walmart Stouffville (Food and Fashion door) - 1050 Hoover Park Drive (travellers may transfer to Route 9)
- No Frills (front door) - 5887 Main Street
- Stouffville GO Station (main entrance)
- Public Library and Leisure Centre - 2 Park Drive
- East End Corners Plaza (Shoppers Drug Mart front door)
Note: Trips must be to/from an address in the service area to one of the five select locations. Trips within 500 metres of the destination will not be eligible.
How do I pay for my ride?
Regular YRT fares apply. All YRT fare media will be accepted including PRESTO, the YRT Pay App, Transit App, credit card and exact change.
Frequently Asked Questions
Booking a trip
Why can’t I book my trip the night before? |
| We have designed this as an on-request service. To avoid costly trip cancellations or “No Shows," we send trips to drivers in real-time rather than pre-booking. |
What should I do if I am going to be late for my pick up? |
| Please cancel and reschedule your trip. |
Is there a waiting period after I book my ride? |
| In order to accommodate other riders travelling at the same time as you, your estimated pick up time may adjust up to 10 minutes earlier or later than your requested booking time. |
Can I save my favourite destinations? |
| Once a trip is booked, your itinerary will be displayed. On this screen, you may save your trip by clicking the heart icon in the top right corner. This will save your origin and destination and mark it as a favourite. You may access your saved itinerary for faster future bookings, which can be found under 'Favourites' in the drop down menu. |
What if I don’t have a mobile device to book a trip with the app? |
| Call 1-844-667-5327 and a Customer Service Representative will assist you. Note: Ride times may update to accommodate other riders. Please check the Mobility On-Request app for the most up-to-date pick up time. This feature is only available through the app. If bookings are made by phone, you will not be informed of any changes to your initial pick up time. |
Mobility On-Request vehicle
How do I recognize the correct vehicle if there is more than one? |
| Look for the driver’s license plate number on your app. |
Why are the driver’s name and photo not displayed on the app? |
| Each driver will have their ID badge around their neck. We do not display driver identification in the app at this time. |
Can I bring shopping bags or boxes? |
| Yes, riders are welcome to bring a maximum of four shopping bags on the trip. There is a bag limit in place so that we can offer everyone a comfortable shared journey with adequate space. Please ensure each shopping bag weighs less than 10 pounds. |
Do I tip my driver? |
| No, you do not tip. Although it is similar to a ride share/taxi service, this is a public transit service. |
Why can’t I message my driver? |
| We do not have this feature at this time. Please be ready for pick up at the address provided in the app. |
Will there be ratings for drivers and passengers like other ride share services? |
| To help us improve your experience, please feel free to share your feedback with us at any time. Take our short survey, which can be accessed in the Mobility On-Request app. Follow these steps in the app to take our survey:
We value all feedback to continuously improve service. |
PRESTO
How does the PRESTO fare work on Mobility On-Request? |
| Treat your Mobility On-Request ride as you would a regular YRT trip. Tap on when you board the Mobility On-Request vehicle. For GO Transit, tap on and off as you normally would when taking GO. |
How does the fare charge on my PRESTO account? |
| If you are using a PRESTO card, your ride on Mobility On-Request will be free if transferring to or from GO Transit services. Visit our Ride to GO page for more information. |