Registration and Eligibility

A person with a disability where an environmental or physical barrier limits their ability to consistently use conventional transportation services.

Conditional eligibility may involve YRT's Family of Services which include conventional YRT, Viva rapid transit, Community Bus, Mobility On-Request conventional and Paratransit door-to-door services. Paratransit customers with conditional eligibility will be advised at the time of booking if the trip is deemed Family of Services and will incorporate YRT’s Family of Services for all or part of their trip. All customers will be travel trained on their first new Family of Services' trip to assess the customer’s functional ability to travel on conventional transit. If deemed unsuccessful, the customer’s eligibility status will be changed from conditional to unconditional.

A person with a disability that prevents them from using conventional transportation services.

Customers with this type of eligibility will receive a shared ride, door-to-door trip within York Region. For example, a customer whose disability or functional limitation that prevents them from successfully using YRT's Family of Services and subsequently deemed unsuccessful through travel training, will receive unconditional eligibility.

Applicants with cognitive disabilities which impact their functional or physical ability to use conventional transit, including but not limited to: emotional disabilities, brain injury, intellectual or learning disabilities.

Note: Applicants who are otherwise ineligible for Mobility On-Request Paratransit because they are physically-able to use conventional public transit may be eligible for trips to/from an approved day program or work placement within York Region. Written confirmation from the placement agency is required.