On-Request Travel Tips
On-Request Self-Serve Options
Whether you're heading to work, school or appointments, easily book, manage or cancel your rides anytime through the YRT On-Request app or On-Request Booking System.
| Book Your Ride |
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Choose what works for you. Whether you plan ahead or need a ride on-demand, On-Request gives you flexible options to fit your schedule. Each On-Request ride comes with a 15-minute pick-up window. Ride times may adjust slightly to accommodate other passengers Advance booking - Book your ride 45 minutes to one day in advance, based on availability. Great for planning your daily commute or upcoming appointments. On-demand booking - Request a same-day ride and get the earliest available pick-up time. The system matches you with a ride based on current demand. |
| Track Your Ride |
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Stay updated in real time with app and text notifications - Track your ride live in the app and receive alerts when your vehicle is 30, 15 and five minutes away—and again upon arrival. If you are not receiving texts, be ready at the scheduled time provided by dispatch. Note: Your itinerary may change based on live fixed route availability. |
Travel Tips for a Smoother Ride
Make the most of your On-Request experience with these quick tips:
| App not Updating |
| Try refreshing the app or checking your trip in the On-Request Booking System. If it is still not updating, contact On-Request right away. You can contact us on the app by clicking the top left menu and click Contact Us to reach us by phone or email. |
| Arrive on Time |
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Use the “Arrive By” option when booking—your pick-up window will be set to get you there when you need to be. |
| Connecting Between GO and YRT |
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Book a slightly later pick-up window to allow for possible GO delays and avoid missing your ride home. • Ensure you target an “Arrive By” time to arrive at your GO Station |
| Making Changes to Your Trip |
| To update your pick-up/drop-off location or number of passengers, simply cancel and re-book with the new details. Please ensure you cancel your ride before your scheduled pick-up time. |
| Save a Favourite Address |
| For a smoother booking experience, you can save your favourite addresses by clicking on the star located to the right side of any searched address. |
| Clear Path Policy |
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| Pets and Service Animals |
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| Shopping With On-Request |
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| Layer up for Better Health |
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Traveller Etiquette
There's a seat for everyone.
YRT supports a respectful and welcoming travel community.
We all have a responsibility to ensure a positive experience for everyone when travelling together.
Be kind, considerate and respectful by making space, reducing noise and greeting your driver with a smile. Be inclusive, safe and mindful to help create a welcoming and comfortable transit experience for everyone.
All customers must be respectful of others while using or accessing Mobility On-Request Paratransit and On-Request services. Visit the Code of Conduct page for more information.
Driver Recognition Program
Did your driver go above and beyond?
Did they make you feel safe, welcome and valued with exceptional customer service?
We want to hear about it!
York Region Transit has launched a new Driver Recognition Program to celebrate drivers who consistently deliver outstanding service. If your driver makes a positive impression, let us know!
Call our Contact Centre at 1-888-762-2950 to share your experience.
Help us recognize the drivers who make a difference every day!
Lost Something on YRT?
We’ve made it easier to report it.
We’ve launched a new and improved Lost and Found process to make it easier for you to report your lost items.
If you’ve misplaced something on any YRT vehicle or at a facility, simply fill out the new online Lost and Found form with details about your item, where you may have lost it, and when. Our team will do their best to locate it for you.
For those who prefer direct contact, the option to call to report your item is still available. For more information, please visit the Lost and Found page.