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Popular Call Times

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Home...Mobility On-RequestBooking Your TripPopular Call Times

Accessible formats or communication supports are available upon request by contacting 1-866-744-1119.

To assist customers, below are popular call times for the Mobility On-Request Paratransit Contact Centre. 

Alternatively, Paratransit customers may book, reschedule or cancel their trip any time through the Interactive Voice Response (IVR) system by calling 1-866-744-1119 and logging in with your client ID number and security pin (year of birth), or through the online booking tool.

If you wish to speak with a Trip Reservationist but do not want to wait on the line, you will be provided with the option to press “1” for a call back after two minutes of waiting. Please wait until the call back has been confirmed before hanging up.

Contact Centre hours: Monday to Friday from 7 a.m. to 7 p.m.

Please note: Next-day booking closes at 4 p.m.

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YRT Information Line

Local: 905-762-2100
Toll free: 1-866-668-3978

Mobility On-Request
Paratransit: 1-866-744-1119
65+ Service: 1-866-744-1119
On-Request: 1-844-667-5327

Bell Relay: 711

Accessible formats or communication supports are available upon request.

Contact Centre Hours

Monday to Friday:
7 a.m. to 7 p.m.

Saturday, Sunday and holidays:
8:30 a.m. to 4:30 p.m.

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