Popular Call Times
Accessible formats or communication supports are available upon request by contacting 1-866-744-1119.
To assist customers, below are popular call times for the Mobility On-Request Paratransit Contact Centre.
Alternatively, Paratransit customers may book, reschedule or cancel their trip any time through the Interactive Voice Response (IVR) system by calling 1-866-744-1119 and logging in with your client ID number and security pin (year of birth), or through the online booking tool.
If you wish to speak with a Trip Reservationist but do not want to wait on the line, you will be provided with the option to press “1” for a call back after two minutes of waiting. Please wait until the call back has been confirmed before hanging up.
Contact Centre hours: Monday to Friday from 7 a.m. to 7 p.m.
Please note: Next-day booking closes at 4 p.m.