King

Call 1-888-762-2950 and a Customer Service Representative will assist you.

Note: Ride times may be updated to accommodate other riders. Please check the YRT On-Request App for the most up-to-date pick-up time. Although this feature is only available through the app, all riders will receive text message updates (when applicable) when the vehicle is 30, 15 and 5 minutes away, and upon arrival. For riders who cannot receive text messages, please be ready at the time or window communicated to you over the phone by our Customer Service Representative.

When booking a trip in the YRT On-Request App, you will need to select from one of three service types: On-Request, On-Request Local or On-Request GO. Please see below for a list of service types:

Please cancel your trip and reschedule to accommodate the delay.

When booking next available pick-up, an exact time is provided. You will receive update notifications by text message when your ride is 15 minutes away, 5 minutes away and upon arrival.

For advance bookings, a 15-minute pick-up window will be provided at the time of booking. The app will provide text message notifications when your vehicle is 30 minutes away, 15 minutes away, 5 minutes away and upon arrival.

If your journey spans more than one On-Request service area, Customer Service Representatives will assist with trip planning using all available On-Request services and YRT routes. Our goal is to provide you with the best available travel plan.

If you are connecting to a YRT route or other On-Request service, please use our pre-booking option and request an arrival time at the required bus stop or drop-off location. Remember to consider traffic delays, road conditions, etc. when selecting your arrival time. If you are travelling on a YRT route that is running late, please call 1-888-762-2950 to reschedule your connecting On-Request trip.

You can save your favourite destinations as points of interest within the app by clicking the star icon next to the address. This will have it saved as a preselected location for future bookings.

Yes, riders are welcome to bring a maximum of four shopping bags on the trip. There is a bag limit in place so that we can offer everyone a comfortable shared journey with adequate space. Please ensure each shopping bag weighs less than 10 pounds.

Our vehicles cannot accommodate big boxed items. Small boxes that are similar in size to shopping bags are fine. The same 10-pound maximum weight applies.

The total number of bags or small boxes cannot exceed four items.

No, you do not tip. Although it is similar to a ride share/taxi service, this is a public transit service.