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HomeAbout UsContact Us

See our directory list below for the appropriate contact to your inquiry.

York Region Transit

YRT Contact Centre

Phone: 1-866-MOVE-YRT (668-3978)
Bell Relay: 711

Email: transitinfo@york.ca
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For general inquiries, compliments, concerns and suggestions.

Service updates and automated fare, schedule and real-time information are available by phone 24-7. Press "4" to speak with a Customer Service Representative in our Contact Centre. Translation services available upon request.

Contact Centre hours:

Monday to Friday: 7 a.m. to 7 p.m.
Saturday and Sunday: 8:30 a.m. to 4:30 p.m.
Statutory holidays: 8:30 a.m. to 4:30 p.m.

Mobility On-Request

See below for the appropriate contact information.

Mobility On-Request Service

Phone: 1-844-667-5327

Contact Centre hours:

Monday to Friday: 5 a.m. to 12 a.m.
Saturday and Sunday: 5 a.m. to 12 a.m.
Statutory holidays: 5 a.m. to 12 a.m.

Address:

York Region Transit (Mobility On-Request)
55 Orlando Avenue
Richmond Hill, ON
L4B 0B4

Mobility On-Request Paratransit

Phone: 1-866-744-1119
TTY Service: Bell Relay: 711
Fax: 905-762-2110
Email: mobilityonrequest@york.ca

Contact Centre and TTY service hours:

Monday to Friday: 7 a.m. to 7 p.m.
Saturday and Sunday: Closed
Statutory holidays: Closed

Address:

York Region Transit (Mobility On-Request)
55 Orlando Avenue
Richmond Hill, ON
L4B 0B4

After-hours travellers:
  • For customers travelling between 5 a.m. and 7 a.m., 7 p.m. and 12 a.m., and on statutory holidays who need assistance, call the Traveller's Hotline at 1-877-660-7587.
  • For customers travelling between 12 a.m. and 3 a.m. who need assistance, call the after-hours line at 1-877-464-9675 ext. 76005.
After-hours service hours:
  • Monday to Sunday, and statutory holidays: 5 a.m. to 3 a.m.

 

YRT Bus Charter Requests

Phone: 1-877-464-9675 ext. 77181
Fax:
 905-762-2964

To book a YRT bus charter, download and complete the Charter Request Form. Submit the completed form by fax to YRT's fax number.

YRT Charter Request Form (PDF)

York Region Corporate Office

Access York

Phone: 1-877-464-9675
TTY: 1-866-512-6228

Hours of operation:
Monday to Friday: 8:30 a.m. to 4:30 p.m.

Address:
York Region Administrative Centre
17250 Yonge St.
1st Floor
Newmarket, ON
L3Y 4W5

Media Inquiries - Corporate Communications

Phone: 905-830-4444 ext. 71234
Toll-free: 1-877-464-9675 ext. 71234 

Address:
York Region Administrative Centre
17250 Yonge St.
Newmarket, ON
L3Y 4W5

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YRT Information Line

Local: 905-762-2100
Toll free: 1-866-668-3978

Mobility On-Request
Paratransit: 1-866-744-1119
On-Request: 1-844-667-5327

Bell Relay: 711

Accessible formats or communication supports are available upon request.

Contact Centre Hours

Monday to Friday:
7 a.m. to 7 p.m.

Saturday, Sunday and holidays:
8:30 a.m. to 4:30 p.m.

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