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Safety Tips

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HomeTravelling with UsSafety and SecuritySafety Tips

Accessible formats or communication supports are available upon request by contacting 1-866-668-3978.

image of pedestrians and cyclists using crosswalk at an intersection

Getting you to your destination safely is our priority; however, it’s important to remember that pedestrians and cyclists are the most vulnerable travellers on our roads. Please take extra care when walking or cycling to or from your bus stop. 

Road safety

  • Always cross at designated crosswalks or intersections
  • Avoid distractions such as phones and music
  • Make eye contact with motorists when crossing the street
  • Always push the pedestrian walk signal button to ensure you have enough crossing time; only cross when the walk signal is displayed
  • Dress with your safety in mind; wear clothes and accessories that allow you to see and hear your surroundings clearly

On bus safety

  • Board at the front doors and exit at the rear doors of the bus; take turns with other passengers
  • If you’re standing, be sure to hang onto a seat or pole for your safety, and wait until the bus comes to a complete stop before walking to the exit
  • Everyone is welcome on York Region Transit. Please be respectful and courteous towards other passengers and the driver

Travelling when it’s dark

  • Wear bright or reflective clothing to make yourself visible to motorists
  • Help us see you when you are waiting for your bus by making yourself visible and standing near the curb or inside the shelter when the bus approaches

Request stop after 9 p.m. 

If you ride YRT after 9 p.m., you can exit between stops, closer to your destination. Let your bus driver know where you wish to get off at least one stop ahead. To meet your request, your driver must be able to stop safely. For added safety and security, please exit at the front doors (request stop not available on Viva).

 

See something, say something. Report a disturbance by speaking up, alerting the driver or enforcement officer and if it is a true emergency, call 911.

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YRT Information Line

Local: 905-762-2100
Toll free: 1-866-668-3978

Mobility On-Request
Paratransit: 1-866-744-1119
65+ Service: 1-866-744-1119
On-Request: 1-844-667-5327

Bell Relay: 711

Accessible formats or communication supports are available upon request.

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Monday to Friday:
7 a.m. to 7 p.m.

Saturday, Sunday and holidays:
8:30 a.m. to 4:30 p.m.

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