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Service Advisories

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Travelling with Us

Safety Tips

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HomeTravelling with UsSafety and Security

Watch our safety tips videos via YouTube below:

Feeling sick? We're here to help

There are certain places that no one wants to start feeling sick. The bus is one of them. We have staff at YRT stops and terminals ready and to help you if you need them.

Watch on YouTube
Don't stand in the dark

Help us see you when you are waiting for your bus my making yourself visible and standing in a lit area. We don't want to miss you!

Watch on YouTube
Avoid getting splashed

It's easy to get lost in our phones, but it's important to be aware of our surroundings, too! Stand back from the curb while waiting for the bus.

Watch on YouTube
Be seen

Winter is coming. We want to be able to see you, and you want to be seen. Make yourself visible; it will help us both!

Watch on YouTube
Phones down, heads up!

Listening to music, reading the news and scrolling through social media are great ways to enjoy your bus ride, but they're safety hazards in active transportation!

Watch on YouTube
The bus doesn't need a DJ

Not everyone wants to listen to music while they commute. Be considerate of your fellow riders and use headphones if you want to listen to music.

Watch on YouTube
There's no need to push

Take turns when exiting the bus. The driver will happily wait for everyone to get off.

Watch on YouTube
The bus is not a garbage truck

We all have to sit in the same seats and stand on the same bus.

Don't leave your garbage behind for someone else to pick up. Bring it with you when you exit the bus.

Watch on YouTube
Hold on, we're going home

The bus can stop at any moment. If you're not paying attention or holding on, the result can be painful.

Watch on YouTube
Too close for comfort

The bus is a shared space. Be mindful of your surroundings to help ensure everyone enjoys the ride.

Watch on YouTube
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Contact Us

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Connect with Us

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YRT Information Line

Local: 905-762-2100
Toll free: 1-866-668-3978

Mobility On-Request
Paratransit: 1-866-744-1119
On-Request: 1-844-667-5327

Bell Relay: 711

Accessible formats or communication supports are available upon request.

Contact Centre Hours

Monday to Friday:
7 a.m. to 7 p.m.

Saturday, Sunday and holidays:
8:30 a.m. to 4:30 p.m.

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