TAP: Transit Assistance Program
York Region is offering the Transit Assistance Program (TAP) to help make transit more affordable for eligible residents.
Eligible TAP participants can receive a 50% discount on single ride York Region Transit (YRT) adult fare using a PRESTO card. This includes a two-hour transfer window. After 40 trips, rides are free for unlimited travel for the remainder of the calendar month.
Reminder for current participants: If you wish to continue in the 2027 program, you must reapply by calling York Region at 1-877-464-9675 ext. 75581
Who can Apply:
- York Region residents between the ages of 18 to 64 years old
- Currently not receiving transit assistance through Ontario Works or the Ontario Disability Support Program (e.g. Transit Discount Program)
- Agree to take part in surveys to evaluate the program
- Have income at or below the limits listed below:
| Family Size | Income Limit |
| 1 person | $41,224 |
| 2 persons | $58,299 |
| 3 persons | $71,402 |
| 4 persons | $82,448 |
| 5 persons | $92,179 |
| 6 persons | $100,978 |
| 7 persons | $109,068 |
| 8 persons | $116,600 |
| 9 persons | $123,672 |
| 10 persons | $130,362 |
Source: Statistics Canada. Table 11-10-0232-01 Low income measure (LIM) thresholds by income source and household size, 2024 Low Income Measure +15%
How to Apply:
Applications for 2027 are now being accepted by telephone. Call York Region at 1-877-464-9675 ext. 75581* (Open Monday to Friday from 8:30 a.m. to 4:30 p.m.).
There are a limited number of spots available. The program will run until December 31, 2027.
Applicants 18 to 64 years old must apply on their own. Couples residing together must apply as a family. Couples or single persons who are the parent or guardian of children under the age of 18 would apply as a family.
Participants must reapply for TAP every year to keep using the program.
*If you require an accessible format, please email ContactUs@york.ca
Translation services are available upon request.
Please have the following documents ready when you call:
- 2025 Notice of Assessment (NOA)
- Your most recent Canada Child Benefit Statement (CCB) (if you have children under the age of 18 living with you)
- Proof of current York Region residence (e.g., utility bill, driver's license)
How it Works:
Participants will receive a 50% discount on regular adult single ride PRESTO fare. This includes a two-hour transfer window.
After 40 trips your rides will be free for unlimited travel for the remainder of the calendar month; this will reset at the start of the next month.
TAP PRESTO cards may also be shared with other members in your household, but cannot be used while travelling at the same time.
Frequently Asked Questions
| Can I use my TAP PRESTO card on TTC buses in York Region? |
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Yes. You can use your TAP PRESTO card on TTC buses operating in York Region. Your two-hour transfer will be applied when transferring onto TTC, Brampton and Durham Region Transit services within York Region. YRT transfers using your TAP PRESTO card are also accepted on TTC (in Toronto), Durham Region Transit, Brampton Transit, Mississauga Transit, Oakville Transit, Burlington Transit and Hamilton Street Railway within two hours of travel. However, you will be charged full adult fare on your return trip. |
| Can I change the concession (fare type) on the PRESTO card? |
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Do NOT change the concession (i.e. fare type) on the PRESTO card. If you do this, it will override the TAP concession and you will not receive the TAP discount when you travel. |
| Can I add other fare products on my TAP PRESTO card, such as a TTC monthly pass? |
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No. Your TAP PRESTO card is to be used for travel in York Region using single ride fare (e-purse) only. Please do not add any additional fare products (YRT and/or TTC). It is recommended that for the purposes of the program, you use a separate PRESTO card for travelling on other transit systems. |
| Can I share my TAP PRESTO card with my family members? |
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TAP PRESTO cards may be shared with other members in your household, but cannot be used while travelling at the same time. |
| I am a senior. Can I apply for TAP? |
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Seniors (ages 65 or older) are not currently eligible for TAP; however, YRT offers discounted fares for seniors. See the Fare Chart for senior rates. |
| I am a Mobility On-Request Paratransit customer. Can I apply for TAP? |
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Yes. Mobility On-Request Paratransit customers may also apply for TAP. |
| If I am currently in the transit discount program through Ontario Works, am I eligible for TAP? |
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No. You would not be eligible for TAP. |
| How will I know that I have been accepted into TAP? |
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You will receive an acceptance letter and PRESTO card (loaded with the TAP concession) in the mail, approximately six to eight weeks after applying. If you do not receive a package in the mail by this time, you may not be eligible or are on the waitlist. Please call York Region to inquire about the status of your application. |
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How do I submit my supporting documents? |
| After your application or renewal call, you will be provided with a case number for your file. You will then receive an email requesting supporting documentation. Please reply to the email with the required documents attached and include your case number in the subject line to ensure your documents are matched to your file. |
| Should I register my PRESTO card? |
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Yes. We recommend that you register your PRESTO card at prestocard.ca. PRESTO card registration provides security for lost or stolen cards, access to your card balance and transaction history, and the ability to set up automatic reloads. |
| How do I reload money onto my card? |
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You can load your card online on the PRESTO website, through the PRESTO mobile app or at any Shoppers Drug Mart location in York Region. Visit prestocard.ca for a complete list of locations. Simply follow the usual steps when reloading your card online or in person, as the card will already be set up with the TAP concession (i.e. no need to select or ask for "TAP" fare). |
| Do I need to maintain a minimum balance on my card in order to remain in the program? |
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No. You can load any dollar amount on your card at any time. |
| Can I upload my TAP PRESTO card to mobile wallet (Apple Wallet or Google Wallet)? |
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It is recommended that TAP customers do NOT convert their PRESTO card to mobile wallet (Apple Wallet or Google Wallet). Once converted to mobile wallet, the physical card is cancelled and therefore cannot be shared with others. |
| What do I do if I lose my PRESTO card? |
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Call York Region at 1-877-464-9675 ext. 75581. They will arrange to have a new card sent to you. Do not call PRESTO. If you lose your TAP PRESTO card, your ride count will not be transferred onto a new card. If your PRESTO card is registered you will be able to transfer your funds onto the new card. Register your card at prestocard.ca |