Transit Enforcement and Security
YRT offers security, customer assistance and fare enforcement services through the Transit Enforcement and Security team.
Consisting of Special Constables and Fare Media Inspectors, Transit Enforcement and Security staff travel the YRT system to monitor the correct use of fares and compliance with Viva's proof-of-payment system. They also monitor behaviour on YRT vehicles and properties to ensure the safety, security and comfort of all customers.
Customers without valid fares or engaged in inappropriate or illegal activities may be subject to a fine, criminal charge or arrest.
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Duties of a Fare Media Inspector |
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Fare Media Inspectors can be seen on the buses and in the terminals in order to:
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| Duties of a Special Constable |
Special Constables have the powers of a Peace Officer to enforce the Criminal Code of Canada and other related federal statutes on YRT and affiliated properties in York Region and the City of Toronto. They can be seen on the buses and in the terminals in order to:
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Violations and Fines |
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Transit Enforcement and Security staff make random checks to ensure the correct use of fares and compliance with Viva's proof-of-payment system. Customers without valid fares may be subject to a fine or criminal charge as set out by The Regional Municipality of York bylaws and the Criminal Code of Canada. York Region Bylaw No. 2017-7 regulates the use of public transit vehicles and facilities in The Regional Municipality of York. Read Bylaw No. 2017-7, as amended below which outlines fare-related offences. York Region Bylaw No. 2017-7 (PDF 100 KB) York Region Bylaw No. 2017-7, as amended – Complete List of Set Fines (PDF 175 KB)
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| YRT Enforcement Special Constable Complaints Process |
How to file a Complaint against a Special ConstableA complaint about a York Region Transit (“YRT”) Special Constable, or the policies and services provided by YRT Transit Enforcement and Security, can be submitted to YRT through any of the following methods:
Complaint ProcessWhen YRT Enforcement and Security receive a complaint about Special Constables, we will confirm receipt in writing. YRT will ensure that the complaint is investigated to determine if the Special Constable:
YRT will strive to complete any investigation of a Special Constable within 120 days of receiving the complaint. YRT will update the complainant on the case status every 30 days until the investigation is complete unless, in YRT’s opinion, doing so might prejudice the investigation. Withdrawal of a ComplaintIn the event you decide not to pursue the matter, you can withdraw the complaint. You can withdraw a complaint through any of the following methods:
Despite your withdrawal, YRT may decide to continue investigating the complaint if it deems the allegations merit investigation. |