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Chat live with us for quick answers to your transit questions.

Live Chat operating hours:

Monday to Friday: 7 a.m. to 7 p.m.
Saturday and Sunday: 8:30 a.m. to 4:30 p.m.

Should you need to reach us outside of the live chat operating hours, please visit our Directory page to call or email us.

Using Live Chat:

  • In order for us to help you better, we ask that you keep your questions short
  • Live chat is not for submitting concerns. If you have a concern or compliment, please call, email or submit a transit feedback form
  • To start chatting, click the blue live chat icon below to request a conversation
  • At the end of the session, you'll be invited to complete a short optional survey


Notice of Personal Information Collection: YRT may need some of your personal information in order to assist you (e.g. address or phone number). We may also use your personal information for statistical, administrative and evaluative purposes. YRT collects your personal information under the authority of the Municipal Act, 2001, and for the purposes outlined in section 2.0 of our Privacy Policy. The handling of all personal information by YRT is governed by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). If you have any additional questions, please call the YRT Contact Centre at 1-866-668-3978.