Live Chat
Chat live with us for quick answers to your transit questions.
Live Chat operating hours
Our Live Chat is available 24 hours a day, seven days a week. Should you need to reach us outside of the Live Chat operating hours, please visit our Contact Us page for contact information.
If you’d like to speak to a Customer Service Representative, please chat with us during the operating hours:
YRT Contact Centre
Monday to Friday: 7 a.m. to 7 p.m.
Saturday and Sunday: 8:30 a.m. to 4:30 p.m.
Mobility On-Request Paratransit Contact Centre
Monday to Friday: 7 a.m. to 7 p.m.
Saturday, Sunday and Statutory Holidays: Closed
Using Live Chat
To start a chat with a Mobility On-Request Paratransit Customer Service Representative, click on the purple Live Chat icon at the bottom right of your screen on any Mobility On-Request Paratransit Service related webpage.
To start a chat with York Region Transit (YRT), click on the blue Live Chat icon at the bottom right of your screen on all other webpages on this website.
- In order for us to help you better, we ask that you keep your questions short
- You will be asked to select your topic of interest from the menu that appears
- If your topic is not there or you need more help, select the option to chat with an agent
- At the end of the session, you'll be invited to complete a short optional survey
Notice of Personal Information Collection:
YRT may need some of your personal information in order to assist you (e.g. address or phone number). We may also use your personal information for statistical, administrative and evaluative purposes. YRT collects your personal information under the authority of the Municipal Act, 2001, and for the purposes outlined in section 2.0 of our Privacy Policy. The handling of all personal information by YRT is governed by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). If you have any additional questions, please call the YRT Contact Centre at 1-866-668-3978.