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Service Advisories

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Travelling with Us

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HomeTravelling with Us

YRT offers many programs and services to help make travelling with us safe, easy, convenient and reliable.

Accessibility and Accommodation

All YRT services are accessible, meaning all buses are low-floor accessible and/or equipped with a ramp. Visit our Accessibility and Accommodation page for details.

Bike 'n' Ride

YRT makes it easy for you to commute with your bike and take the bus to get to your destination. Visit our Bike 'n' Ride page for details.

Connecting Services

YRT offers seamless connections across the nine municipalities of York Region with easy access to neighbouring transit systems in the City of Toronto, Durham Region and Peel Region. Visit our Connecting Services page for details.

COVID-19

Visit our COVID-19 page to find information on YRT's mask policy and Mobility On-Request updates.

Facilities

YRT facilities are designed, built and maintained to enhance the use of public transit for our customers and York Region residents. Visit our Facilities page for details.

Lost and Found

Visit the Lost and Found page to help locate your lost items on a YRT bus and call the appropriate YRT contracted operator to see if it's been found.

MyRide Travel Training

The myRide Travel Training Program is for customers of all ages and abilities who need additional knowledge and skills in order to use YRT independently. Visit our MyRide Travel Training page for details.

Park 'n' Ride

Park 'n' Ride services allow you to drive, park for free and then hop on YRT from one of several convenient locations in York Region. Visit our Park 'n' Ride page for details.

Priority and Courtesy Seating

Visit our Priority and Courtesy Seating page to learn more about designated seating areas for customers who may benefit from having a seat near the front of the bus.

Safety and Security

Visit our Safety and Security page to learn more about how to report a crime, travelling at night, and CCTV cameras on YRT properties.

Transit Enforcement and Security

YRT offers security, customer assistance and fare enforcement services through the YRT Enforcement and Security team.

Safety Tips

Watch our safety tips videos via YouTube.

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Contact Us

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Connect with Us

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YRT Information Line

Local: 905-762-2100
Toll free: 1-866-668-3978

Mobility On-Request
Paratransit: 1-866-744-1119
On-Request: 1-844-667-5327

Bell Relay: 711

Accessible formats or communication supports are available upon request.

Contact Centre Hours

Monday to Friday:
7 a.m. to 7 p.m.

Saturday, Sunday and holidays:
8:30 a.m. to 4:30 p.m.

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