Lost and Found
If you lost an item while travelling on YRT, we're here to help.
Fill out an online form or call us to report your item missing. Please provide as much detail as possible to help us locate it.
If you lost an item while travelling with YRT you can submit an online form to report it missing.
If you lost an item while travelling with YRT you can call us to report it missing.
How do I Report an Item I lost:
Riding a YRT bus |
|
There are two options available. You can fill out an online form or call us to report your lost item. We will contact you within two business days after we receive your submitted form or phone call. All items found on YRT vehicles are taken to lost and found for safekeeping and stored for 30 days. If your item is found we will work with you to make arrangements to pick it up. If you decide to call us, please be ready to provide the following information:
If we are unable to answer the phone, please leave a voicemail message providing the information above. Speak slowly and clearly when providing us with this information. The voice mailbox is regularly monitored and someone will get back to you within two business days. |
At a YRT Bus Stop |
|
There are two options available. You can fill out an online form or call 1-866-668-3978 and select option 4 to speak to a Customer Service Representative during business hours: Monday to Friday: 7 a.m. to 7 p.m. Saturday, Sunday and holidays: 8:30 a.m. to 4:30 p.m. We will contact you within two business days of receiving your submitted form or phone call. All items found at YRT bus stops are taken to lost and found for safekeeping and stored for 30 days. If your item is found we will work with you to make arrangements to pick it up. If you decide to call us, please be ready to provide the following information:
If we are unable to answer the phone, please leave a voicemail message providing the information above. Speak slowly and clearly when providing us with this information. The voice mailbox is regularly monitored and someone will get back to you within two business days. |
At a YRT Terminal |
|
There are two options available. You can fill out an online form or call 1-866-668-3978 and select option 4 to speak to a Customer Service Representative during business hours: Monday to Friday: 7 a.m. to 7 p.m. Saturday, Sunday and holidays: 8:30 a.m. to 4:30 p.m. We will contact you within two business days of receiving your submitted form or phone call. All items found at YRT terminals are taken to lost and found for safekeeping and stored for 30 days. If your item is found we will work with you to make arrangements to pick it up. If you decide to call us, please be ready to provide the following information:
If we are unable to answer the phone, please leave a voicemail message providing the information above. Speak slowly and clearly when providing us with this information. The voice mailbox is regularly monitored and someone will get back to you within two business days. If you lost your item at the Finch or Highway 407 GO Bus Terminal, please contact GO Transit. |
In an On-Request vehicle |
| There are two options available. You can fill out an online form or call us to report your lost item. We will contact you within two business days of receiving your submitted form or phone call. All items found in On-Request vehicles are taken to lost and found for safekeeping and stored for 30 days. If your item is found we will work with you to make arrangements to pick it up. If you decide to call us, please be ready to provide the following information:
If we are unable to answer the phone, please leave a voicemail message providing the information above. Speak slowly and clearly when providing us with this information. The voice mailbox is regularly monitored and someone will get back to you within two business days. |
In a Mobility On-Request Paratransit vehicle |
| There are two options available. You can fill out an online form or call us to report your lost item. We will contact you within two business days of receiving your submitted form or phone call. All items found in Mobility On-Request Parartransit vehicles are taken to lost and found for safekeeping and stored for 30 days. If your item is found we will work with you to make arrangements to pick it up.
If you decide to call us, please be ready to provide the following information:
If we are unable to answer the phone, please leave a voicemail message providing the information above. Speak slowly and clearly when providing us with this information. The voice mailbox is regularly monitored and someone will get back to you within two business days. |
Frequently Asked Questions
I know my bus is still on route with my lost item. Can you call the driver to get it? |
| Our operators are focused on driving and are unable to pull their vehicle over to look for a lost item while completing a route. Operators have schedules to maintain and delaying a trip would cause inconvenience to other passengers on board.
Once the operator has completed their route and returns to the garage, the bus will be inspected and any items found on-board will be taken to the lost and found for safekeeping. For security reasons, our bus operators are not able to hand any lost items back to travellers. |
I called about my lost item but no one is answering the phone. What do I do? |
|
If we are unable to answer the phone, please leave a voicemail message. Speak slowly and clearly when leaving your message. The voice mailbox is regularly monitored and someone will get back to you within two business days. Please be ready to provide the following information in your voice message:
|
It's been almost 24 hours and I haven't heard back yet. What can I do? |
| Please be patient. It may take up to two business days to get back to you with any information regarding your lost item. If you have not received a response from us within two business days after leaving a voicemail or submitting a form, please call 1-866-668-3978 and select option 4 to speak to a Customer Service Representative. |
What happens if someone else finds my item and keeps it? |
| As per our lost and found policy, travellers are responsible for their personal property and YRT is not liable for any personal items that are left in our vehicles while you are travelling on our system. |
What happens if I lost my item more than 30 days ago? |
|
Items such as wallets, identification with personal information, medications and electronics that haven't been claimed within 30 days will be sent from our contractors to YRT Transit Enforcement. If you have been told by the contractor that your item has been sent to YRT, call 1-866-668-3978 and select option 4 to speak to a Customer Service Representative. |
What do I do if I lost my passport and I'm travelling within the next 48 hours? |
|
Please call 1-866-668-3978 and select option 4 to speak to a Customer Service Representative during business hours: Monday to Friday: 7 a.m. to 7 p.m. Saturday, Sunday and holidays: 8:30 a.m. to 4:30 p.m. |
What if I lost my medication and I need it right away? |
|
Please call 1-866-668-3978 and select option 4 to speak to a Customer Service Representative during business hours: Monday to Friday: 7 a.m. to 7 p.m. Saturday, Sunday and holidays: 8:30 a.m. to 4:30 p.m. |
What do I do if the Lost and Found form is not working properly? |
| If the Lost and Found form is not working properly, and you lost your item on a YRT Bus, or in an On-Request or Mobility On-Request vehicle please choose the route or service from the drop-down list to find the phone number to call. If you lost your item at a bus stop or terminal, please call 1-866-668-3978 and select option 4 to speak to a Customer Service Representative during business hours:
Monday to Friday: 7 a.m. to 7 p.m. Saturday, Sunday and holidays: 8:30 a.m. to 4:30 p.m. |