We would love to hear from you!

Beginning March 16, 2026, you may be approached or called by one of our Experience Advisors asking you to take part in YRT’s Customer Satisfaction Survey.  

The survey happens twice a year and is used to get feedback from riders on YRT’s services. The survey data will help us understand your use of YRT’s services and measure your satisfaction, so we can make improvements to serve you better.  

On-bus surveys will be conducted from March 16 to 29. Phone surveys for On-Request customers will run from March 23 to April 5, followed by Mobility On-Request Paratransit phone surveys from March 30 to April 12.

The survey will take about 5 to 7 minutes to complete. Participation is voluntary and you may skip questions that you feel uncomfortable answering. All data collected will remain confidential. 

If you have questions about the survey, please call the YRT Contact Centre at 1-866-668-3978 or chat live with us.

All responses will be kept confidential. Thank you in advance for your participation.