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Need help paying for Transit? TAP can help
Posted on Monday, November 03, 2025 08:00 AM
York Region is offering the Transit Assistance Program (TAP) to help make transit more affordable for eligible residents.
Eligible TAP participants can receive a 50% discount on regular adult single ride York Region Transit (YRT) fare using a PRESTO card. This includes a two-hour transfer window. After 40 trips, rides are free for unlimited travel for the remainder of the calendar month.
Reminder: Participants need to reapply for the TAP every year.
For more information including eligibility and how...
Mobility On-Request Paratransit Live Chat Update
Posted on Monday, November 03, 2025 07:00 AM
Starting November 3, our Live Chat tool (in the bottom right corner) will include a new feature for Mobility On-Request Paratransit riders!
Before starting a chat, you’ll be able to choose the topic you need help with from a menu of preselected options. You will also be able to chat with a Trip Reservationist to book your ride.
This update will make it easier to find answers—even outside of Live Chat hours.
You can still chat with a Customer Service Representative during regular Contact Centre hours
Community Events
Posted on Friday, October 17, 2025 09:57 AM
YRT and York Region Public Works staff will be attending upcoming Holiday Parades along with a decorated bus. We hope to see you there!
Learn more about the Holiday Parade in your community.
There are currently no other upcoming scheduled events. Please check back again soon.
Take YRT to the Health and Active Living Plaza
Posted on Friday, October 10, 2025 01:15 PM
The Health and Active Living Plaza (HALP) is opening on October 17, 2025, in the Town of East Gwillimbury and YRT can take you there!
There are multiple transit options to get to the HALP:
- Route 50 – Queensway: Now servicing the HALP
- On-Request North-Central: YRT’s on-demand, ride-sharing service
- On-Request 65+: For seniors traveling within 5 kilometres of their home
- Mobility On-Request Paratransit: York Region’s door-to-door, shared ride, accessible public transit service for people with disabilities
Lost something on YRT? We’ve made it easier to report it!
Posted on Wednesday, September 24, 2025 11:35 AM
We’ve launched a new and improved Lost and Found process to make it easier for you to report your lost items.
If you’ve misplaced something on a YRT vehicle or at a facility, simply fill out our new online Lost and Found form with details about your item, where you lost it, and when. Our team will do their best to locate it for you!
For those who prefer direct contact, the option to call to report your item is still available. For more information please visit the Lost and Found page.