News

Customer Satisfaction Survey

We would love to hear from you!

Beginning October 14, 2025, you may be approached by one of our Experience Advisors asking you to take part in YRT’s Customer Satisfaction Survey.

The survey happens twice a year and is used to get feedback from riders on YRT’s services. The survey data will help us understand your use of YRT’s services and measure your satisfaction, so we can make improvements to serve you better. 

The survey will take about 5 to 7 minutes to complete. Participation is voluntary and you may skip...

Celebrate YRT’s 25th Anniversary with us!

York Region Transit (YRT) is celebrating its 25th anniversary in 2026 and we're starting the celebrations this fall by marking 20 years Viva service in York Region!

To honour these milestones, we will be hosting special events, displays and contests throughout the year. The Celebrations will begin this fall with YRT Viva Customer Appreciation events. Be sure to check back regularly for updates on upcoming events. 

YRT Viva Customer Appreciation Events 

To celebrate YRT Viva’s 20th anniversary, YRT...

Live Chat Tool Update

Starting July 21, the Live Chat tool (in the bottom right corner) will have a new feature! Before starting a chat, you'll be able to choose the topic you need help with from a menu. This will make it easier for you to find answers, even outside of Live Chat operating hours. Of course, you can still chat with a Customer Service Representative during regular Live Chat operating hours. We're here to help!

Try it out and let us know what you think! There is an opportunity at the end of the chat to...

YRT fares changed on July 1, 2025

In November 2024, York Regional Council approved the 2025 budget which includes a 3% transit fare increase effective on July 1, 2025. The fare increase will help cover rising operating costs due to high inflation and help support the cost of delivering service to the Region. Over the next several years, transit will continue to make investments to improve service for travellers.  

* Children five years and under ride free

Discounted YRT fares continue to be offered through through the PRESTO card, 

Thank you for your feedback on the 2026 Annual Transit Plan

Thank you for your feedback on the proposed changes for 2026. Your input will help shape the 2026 Annual Transit Plan. 

As part of the Annual Transit Plan process, feedback on the proposed changes for 2026 was collected from May 4 to June 1, 2025. To learn about the proposed changes, visit the Annual Transit Plan page.