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Fall 2026 Customer Satisfaction Survey
Posted on Wednesday, September 23, 2026 11:24 AM
We would love to hear from you!
Beginning September 28, 2026, you may be approached by one of our Experience Advisors on board a YRT bus or called if you are a YRT On-Request or Mobility On-Request Paratransit customer, asking you to take part in YRT’s Customer Satisfaction Survey. The annual survey is used to gather feedback from customers about YRT services.This fall, we are introducing an online survey option, making it even easier to share your feedback.
Survey results will help us better...
YRT Fare Changes Coming July 1, 2026
Posted on Monday, June 08, 2026 12:01 AM
In November 2025, York Regional Council approved the 2026 budget which includes a 3% transit fare increase effective on July 1, 2026. The fare increase will help cover rising operating costs due to high inflation and help support the cost of delivering service to the Region. Over the next several years, transit will continue to make investments to improve service for travellers.
* Children five years and under ride free
To help make transit more affordable, YRT offers various discounts and fare...
You can now add your PRESTO card to Apple Wallet
Posted on Tuesday, July 16, 2024 03:48 PM
With PRESTO in Apple Wallet, you can tap to ride using your iPhone or Apple Watch!
Metrolinx is making it more convenient to choose transit by offering customers another way to pay their fare by tapping a digital version of the PRESTO card in Apple Wallet, on an iPhone or Apple Watch.
This new payment option is now available on York Region Transit (YRT), GO Transit, UP Express, Brampton Transit, Burlington Transit, Durham Region Transit, Hamilton Street Railway, MiWay (in Mississauga), Oakville...
Download the new YRT On-Request mobile app
Posted on Monday, November 27, 2023 01:49 PM
Book a round trip between your home or any address and a preselected location in your service area using the new YRT On-Request App, available on the App Store and Google Play.
With a few taps, book an On-Request ride in the app and our technology will secure your trip and York Region Transit (YRT) vehicle.
How it works:- Book a ride for right now or a day in advance on your smartphone
- Request a pick-up or drop-off time
- Get picked up at your curb
- Pay your YRT fare
- Get dropped off at your chosen location...
National Day for Truth and Reconciliation Service
Posted on Monday, September 21, 2026 09:00 AM
National Day for Truth and Reconciliation: Wednesday, September 30
All YRT services and TTC routes in York Region will operate regular weekday schedules on Wednesday, September 30, 2026. Visit our Trip Planner or Schedules and Maps page to plan your trip.
YRT Contact Centre and Live Chat hours: 7 a.m. to 7 p.m.
Paratransit customers:The Mobility On-Request Paratransit Contact Centre will be closed on Wednesday, September 30, 2026. If you require a trip on Thursday, October 1, please ensure you call us the...