News

We’ve launched a new and improved Lost and Found process to make it easier for you to report your lost items.

If you’ve misplaced something on a YRT vehicle or at a facility, simply fill out our new online Lost and Found form with details about your item, where you lost it, and when. Our team will do their best to locate it for you! 

For those who prefer direct contact, the option to call to report your item is still available. For more information please visit the Lost and Found page. 

Starting July 21, the Live Chat tool (in the bottom right corner) will have a new feature! Before starting a chat, you'll be able to choose the topic you need help with from a menu. This will make it easier for you to find answers, even outside of Live Chat operating hours. Of course, you can still chat with a Customer Service Representative during regular Live Chat operating hours. We're here to help!

Try it out and let us know what you think! There is an opportunity at the end of the chat to...

In November 2024, York Regional Council approved the 2025 budget which includes a 3% transit fare increase effective on July 1, 2025. The fare increase will help cover rising operating costs due to high inflation and help support the cost of delivering service to the Region. Over the next several years, transit will continue to make investments to improve service for travellers.  

* Children five years and under ride free

Discounted YRT fares continue to be offered through through the PRESTO card, 

Thank you for your feedback on the proposed changes for 2026. Your input will help shape the 2026 Annual Transit Plan. 

As part of the Annual Transit Plan process, feedback on the proposed changes for 2026 was collected from May 4 to June 1, 2025. To learn about the proposed changes, visit the Annual Transit Plan page. 

What is Citymapper? 

Citymapper is a transit app that can help you plan your trips with ease. It offers real-time information and now includes the option to book On-Request rides directly through the app. 

How will this new feature work? 

Enter your starting address and destination in the Citymapper app, and it will find the best route for you, using bus routes and On-Request services. If your trip includes On-Request, you will be able to book that portion directly in Citymapper.  

To book your ride in...