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Fall 2026 Customer Satisfaction Survey
Posted on Wednesday, September 23, 2026 11:24 AM
We would love to hear from you!
Beginning September 28, 2026, you may be approached by one of our Experience Advisors on board a YRT bus or called if you are a YRT On-Request or Mobility On-Request Paratransit customer, asking you to take part in YRT’s Customer Satisfaction Survey. The annual survey is used to gather feedback from customers about YRT services.This fall, we are introducing an online survey option, making it even easier to share your feedback.
Survey results will help us better...
Community Events
Posted on Monday, June 08, 2026 01:15 PM
Come say hello to YRT and other York Region Public Works staff at these community events.
Learn more about transit services and road improvement projects in your community, and pick up some swag while you're at there. YRT system maps and foldable paper buses will also be available.
We hope to see you there!
YRT Fare Changes Coming July 1, 2026
Posted on Monday, June 08, 2026 12:01 AM
In November 2025, York Regional Council approved the 2026 budget which includes a 3% transit fare increase effective on July 1, 2026. The fare increase will help cover rising operating costs due to high inflation and help support the cost of delivering service to the Region. Over the next several years, transit will continue to make investments to improve service for travellers.
* Children five years and under ride free
To help make transit more affordable, YRT offers various discounts and fare...
Moving to 2030: YRT's 5-Year Business Plan
Posted on Monday, April 13, 2026 10:24 AM
The York Region Transit (YRT) 2026-2030 Business Plan outlines how we plan to expand and enhance transit service to support York Region’s growing communities and changing customer and travel needs over the next five years.
York Region is expected to grow to 1.4 million residents and 745,000 jobs by 2031. The Plan responds to York Region’s dynamic and rapidly evolving communities and builds a roadmap for public transit to be a desirable travel option to connect people to places.
The 2026-2030 Business...
PRESTO E-Tickets Moving to PRESTO App and Website
Posted on Friday, March 27, 2026 09:05 AM
Starting April 11, PRESTO E-Tickets will move to the PRESTO app and PRESTO website. E-Tickets will no longer be sold through the current PRESTO E-Tickets app or website.
Any e-tickets you’ve already bought can still be used through the PRESTO E-Tickets App until they are moved into the PRESTO app and website on April 12.
Your e-tickets will move automatically, but taking a simple step by April 12 will help you easily access them in the upgraded PRESTO App/website: