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YRT Contact Centre survey

Posted on Tuesday, October 17, 2023 11:24 AM

We would love to hear from you

The York Region Transit (YRT) Contact Centre is looking for your feedback on the level of service we provide when interacting with our Contact Centre team.  At the end of your call,  you will have the opportunity to complete a short survey regarding your experience with the Customer Service Representative.

The YRT Contact Centre can be reached at 1-866-668-3978, open Monday to Friday from 7 a.m. to 7 p.m., Saturdays/Sundays/holidays from 8:30 a.m. to 4:30 p.m.


Express routes at regular fare starting September 5, 2023

Posted on Tuesday, August 01, 2023 12:01 AM

Effective Tuesday, September 5, 2023, travellers on all 300-series YRT Express routes will be saving more money. The fare supplement of 50 cents on all Express routes will be removed.

Starting September 5, travellers will pay regular fare on all 300-series YRT routes, which include:

  • 300 – Business Express
  • 301 – Markham Express
  • 302 – Unionville Express
  • 303 – Bur Oak Express
  • 304 – Mount Joy Express
  • 305 – Box Grove Express
  • 361 – Nashville Express

This will help simplify fare options and allow cost savings...

Text 25370 for next bus information

Posted on Wednesday, June 28, 2023 09:17 AM

Wondering when your bus will arrive? Now you can receive next bus information through text message.

Simply text “YRT” and your four-digit bus stop number to 25370 (e.g., YRT ####). Real-time information for the next few buses due at your stop will be sent back to you. Remember to Include a space between YRT and your bus stop number.

You can also receive next bus information through one of the following ways:

Email: Email with your four-digit bus stop number as the subject line.  


Twitter: We're updating #RiderAlert to #YRTAlert

Posted on Thursday, May 25, 2023 01:00 AM

Follow us on Twitter using #YRTAlert for real-time service updates

Many of you follow us on Twitter to stay in the know of what's going on with YRT and most importantly, receive real-time service information to help you plan your trip. This is important to us and we will continue to provide you with the best travel experience we can.

Currently, travellers can follow @yrtviva on Twitter using #RiderAlert for service updates. Starting today, we will instead be using #YRTAlert for service update Tweets....

Hooray, tap with Interac Debit to ride transit

You can now pay your YRT fare with credit and debit

Posted on Tuesday, May 02, 2023 01:25 PM

Metrolinx is making it easier to travel on transit by expanding PRESTO contactless payment to all local 905 transit agencies. Effective Tuesday, May 2, 2023, York Region Transit (YRT) travellers can pay their fare using debit card, in addition to credit card.

With PRESTO contactless payment travellers can tap their debit or credit card, or mobile wallet on their phone or watch, on a PRESTO device to pay their YRT fare. A cash fare of $4.25 will be charged and a two-hour transfer is automatically...