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Customer Satisfaction Survey
Posted on Wednesday, March 11, 2026 10:09 AM
We would love to hear from you!
Beginning March 16, 2026, you may be approached or called by one of our Experience Advisors asking you to take part in YRT’s Customer Satisfaction Survey.
The survey happens twice a year and is used to get feedback from riders on YRT’s services. The survey data will help us understand your use of YRT’s services and measure your satisfaction, so we can make improvements to serve you better.
On-bus surveys will be conducted from March 16 to 29. Phone surveys for On-Request...
Transit Operator and Worker Appreciation Day
Posted on Wednesday, March 11, 2026 09:58 AM
Transit Operator and Worker Appreciation Day is held annually on March 18 to commemorate transit drivers and workers and show our thanks for the important work they do.
Transit keeps our community connected and thousands of people rely on it every day. YRT is an essential service with individuals working 24-7 to keep York Region moving. From dispatchers, to mechanics, drivers, inspectors, enforcement, customer service and all transit workers, everyone plays an integral role in the transit family.
PRESTO Scheduled Updates
Posted on Monday, March 09, 2026 03:47 PM
From 11 p.m. March 13 to mid-morning March 14, PRESTO will undergo scheduled updates. The PRESTO website, app and mobile wallet card services won't be available, so make sure to load your card ahead of time.
During this work, you can still tap and pay your fare. If you have a physical PRESTO card you can load it at a PRESTO vending machine or customer service outlet.
Visit the PRESTO card website for more details.
PRESTO Card Changes
Posted on Friday, March 06, 2026 03:09 PM
PRESTO is making changes to their system. Now when you tap your registered PRESTO card to take transit, it will only be accepted if you have enough funds to pay your full transit fare.
PRESTO is working on upgrades to their system that will offer more flexibility, ease and convenience for customers across the Greater Toronto and Hamilton Area, and Ottawa.
With this upgrade, registered PRESTO card taps will now only be accepted if you have enough funds to pay your full YRT fare. This change will...
Ongoing Detours at Finch Terminal Until Further Notice
Posted on Monday, March 02, 2026 03:01 PM
Platforms 1 to 12 at Finch GO Bus Terminal are currently closed until further notice for emergency hydro tower work.
All YRT routes will continue to service the terminal; however, your bus may be servicing a different platform during this time.
We apologize for any inconvenience this may cause and appreciate your patience during this time.
Please see the map below for boarding locations.
As a result of the detours, your bus may experience some delays as several routes may have to service the same...