News

Starting April 11, PRESTO E-Tickets will move to the PRESTO app and PRESTO website. E-Tickets will no longer be sold through the current PRESTO E-Tickets app or website.

Any e-tickets you’ve already bought can still be used through the PRESTO E-Tickets App until they are moved into the PRESTO app and website on April 12.

Your e-tickets will move automatically, but taking a simple step by April 12 will help you easily access them in the upgraded PRESTO App/website:

If you already have a PRESTO App...

YRT riders using the Citymapper app can now benefit from a new feature that shows when a bus travels off its regular route.

Citymapper uses real-time bus GPS data to track YRT buses and compare their paths to the planned routes. If a bus skips a stop multiple times, Citymapper identifies a detour and updates the map to show the change.

The updated map shows blue lines for the route that the bus is taking and “x’ icons for the missed stops along the scheduled route. The detour alert will be removed...

York Region is offering the Transit Assistance Program (TAP) to help make transit more affordable for eligible residents.

Eligible TAP participants can receive a 50% discount on regular adult single ride York Region Transit (YRT) fare using a PRESTO card. This includes a two-hour transfer window. After 40 trips, rides are free for unlimited travel for the remainder of the calendar month.

Reminder: Participants need to reapply for the TAP every year.

For more information including eligibility and how...

Starting November 3, our Live Chat tool (in the bottom right corner) will include a new feature for Mobility On-Request Paratransit riders!

Before starting a chat, you’ll be able to choose the topic you need help with from a menu of preselected options. You will also be able to chat with a Trip Reservationist to book your ride.

This update will make it easier to find answers—even outside of Live Chat hours.

You can still chat with a Customer Service Representative during regular Contact Centre hours

York Region Transit is turning 25!

To honour this milestones, we will be hosting special events, displays and contests throughout the year. Be sure to check back regularly for updates on upcoming events. 

Transit Memories Contest 

York Region Transit is celebrating 25 years of connecting people and communities, and we want to hear from you! 

What has transit meant to you over the years? 

As we celebrate this milestone, we’d love to hear the moments that made transit meaningful to you. Whether it was your...