a bag hanging on a bench

 If you lost an item while travelling with YRT, you can call us to report it missing. Use the dropdown menu below to select the bus route or service you were on.

Once a route or service is selected, the contact information will be provided.

For more information about how to report a lost item at a bus stop or terminal visit the Lost and Found page.

 Please be ready to provide the following information when calling:

  • Your name
  • Your phone number
  • Date you lost the item
  • Where you lost your item:
    • On a bus - Please provide the bus route number
    • At a bus stop - Please provide the bus stop number if you know it
    • At a terminal - Please provide the name of the terminal
    • On-Request vehicle - Please let us know where you were picked up and dropped off
    • Mobility On-Request Paratransit vehicle - Please let us know where you were picked up and dropped off
  • Time of travel
  • Direction of travel
  • Description of your lost item
  • Any additional details that will help us locate your item

If we are unable to answer the phone, please leave a voicemail message. Speak slowly and clearly when leaving your message. The voice mailbox is regularly monitored and someone will get back to you within two business days.