We would love to hear from you!  

Beginning September 28, 2026, you may be approached by one of our Experience Advisors on board a YRT bus or called if you are a YRT On-Request or Mobility On-Request Paratransit customer, asking you to take part in YRT’s Customer Satisfaction Survey. The annual survey is used to gather feedback from customers about YRT services.This fall, we are introducing an online survey option, making it even easier to share your feedback.  

Survey results will help us better understand how customers use YRT services and measure customer satisfaction so we can continue making improvements to serve you better. The survey will be conducted during the following periods: 

  • On-Bus: September 28 to October 11, 2026, through in-person surveys. Customers may also choose to complete the online survey 

  • YRT On-Request: October 13 to 27, 2026, by phone. Customers may also choose to complete the online survey 

  • Mobility On-Request Paratransit: October 19 to November 1, 2026, by phone. Customers may also choose to complete the online survey 

We encourage you to share your feedback and help shape future improvements to YRT services.  

The survey will take about five to seven minutes to complete. Participation is voluntary and you may skip any questions you feel uncomfortable answering. All information collected will remain confidential.  

A survey link will be posted here when it becomes available.  

If you have questions about the survey, please call us at 1-866-668-3978 or chat live with us.