As you may have noticed, York Region Transit (YRT) has renamed its “Mobility On-Request” service to “On-Request.” YRT’s Paratransit services will continue to be named “Mobility On-Request Paratransit.” 

This minor change is being done to help differentiate between the On-Request and Paratransit services.  

For example:  

  • Mobility On-Request Paratransit is York Region's door-to-door, shared ride, accessible public transit service for people with disabilities. To use this service, you must meet specific eligibility criteria. Visit the Registration and Eligibility page to learn more 

  • On-Request is a ride-sharing service that allows you to request transit when and where you need it, within select service areas. No application process is required (e.g., On-Request North, On-Request Gormley, etc.). Visit the Service Areas page to learn more 

If you require assistance or have any questions, please do not hesitate to contact the YRT On-Request Contact Centre at 1-844-667-5327, open Monday to Sunday from 5 a.m. to 11 p.m. One of our Customer Service Representatives would be happy to assist you.