On-Request is a ride-sharing service that allows you to request transit when and where you need it, within select service areas.

On-Request now offers more travel options within our expanded service areas where York Region Transit (YRT) routes are not available. If a route is available, On-Request will drop you off at the nearest bus stop so you can seamlessly continue your trip.

You can now travel to/from any address if a YRT route is not available for the following services:

  • On-Request Newmarket-Aurora-Oak Ridges
  • On-Request Holland Landing-Mount Albert
  • On-Request King
  • On-Request Kleinburg-Nashville
  • On-Request North
  • On-Request Stouffville

We have also extended hours across some services to help with your travel needs, allowing for greater flexibility in your day.

Book a trip today, to get you from your home to any address or select location using the new YRT On-Request App, available on the App Store and Google Play. You may also call 1-844-667-5327 and a Customer Service Representative will assist you.

We have improved booking features to better provide seamless connections and experience, including real-time updates.

You can book a ride for the following On-Request services:

On-Request Service
Aurora GO
Holland Landing-Mount Albert
Maple-Rutherford GO
Newmarket Local
Newmarket-Aurora-Oak Ridges
Richmond Hill Local

How it works:

  1. Book a ride through the YRT On-Request App or by calling 1-844-667-5327
  2. Request a pick-up or drop-off time
  3. Get picked up at your curb
  4. Pay your YRT fare
  5. Get dropped off at your chosen location within the service area or a YRT route if available
  6. Use your two-hour transfer to connect with other YRT routes

Frequently Asked Questions

 Why did YRT make these changes to the On-Request service? 
The YRT On-Request app launched last November, and the technology made bookings more efficient. This allowed YRT to expand service areas and offer address-to-address options , rather than limiting travel to select locations. The new app improved connectivity between On-Request and fixed bus routes and helped reduce the duplication of transit in York Region.

Routes and On-Request services are continuously monitored and reviewed for improvements. If you have any questions or feedback, contact us at 1-866-MOVE-YRT (668-3978), email transitinfo@york.ca or Live Chat with us.

 Why aren’t you providing service from Mount Albert to the 404 Town Centre anymore?  

On-Request has discontinued service to the 404 Town Centre because there is a fixed bus route, Route 50 – Queensway, that can take travellers there.

Travellers are now able to go from any address in the service area to any other address within the service area unless there is a fixed bus route available to get them to their destination. If there is a fixed route available, On-Request will drop them off at the closest bus stop to their pick-up address. This means that travellers can be picked up at their home address and then dropped off at the closest bus stop for Route 50 – Queensway, which will then drop them off at the 404 Town Centre plaza.

 Where can I learn more about the changes to the On-Request service? 
 For more information on the changes that were made, please visit our Service Changes and Updates page
 I need some guidance on how to take transit. Where can I find more information? 
The myRide Travel Training Program is for customers of all ages and abilities who need additional knowledge and skills in order to use YRT independently.

The myRide Program offers:

  • Train-the-trainer presentations
  • Individual travel training
  • Transit overview presentations to community organizations

Who is Travel Training for? 

Travel training can empower people to use transit so they can travel spontaneously, become more independent and improve their quality of life. By encouraging transit use, travel training enables people to participate more fully in their community. The following groups are potential candidates for the myRide program:

  • Seniors not familiar with taking transit
  • Persons with disabilities
  • Newcomers to York Region
  • Individuals preparing to enter the workforce

Interested in myRide?

For more information on myRide Travel Training, please call 1-877-464-9675 ext. 75867 or email myride@york.ca

Note: there is no cost to participate in travel training, except for your own transit fare.

View more FAQs regarding On-Request service.