News

Live Chat Tool Update

Starting July 21, the Live Chat tool (in the bottom right corner) will have a new feature! Before starting a chat, you'll be able to choose the topic you need help with from a menu. This will make it easier for you to find answers, even outside of Live Chat operating hours. Of course, you can still chat with a Customer Service Representative during regular Live Chat operating hours. We're here to help!

Try it out and let us know what you think! There is an opportunity at the end of the chat to...

Thank you for your feedback on the 2026 Annual Transit Plan

Thank you for your feedback on the proposed changes for 2026. Your input will help shape the 2026 Annual Transit Plan. 

As part of the Annual Transit Plan process, feedback on the proposed changes for 2026 was collected from May 4 to June 1, 2025. To learn about the proposed changes, visit the Annual Transit Plan page. 

Plan your trip and book your On-Request rides with Citymapper!

What is Citymapper? 

Citymapper is a transit app that can help you plan your trips with ease. It offers real-time information and now includes the option to book On-Request rides directly through the app. 

How will this new feature work? 

Enter your starting address and destination in the Citymapper app, and it will find the best route for you, using bus routes and On-Request services. If your trip includes On-Request, you will be able to book that portion directly in Citymapper.  

To book your ride in...

Mobility On-Request Paratransit is updating their ride booking system

Mobility On-Request (MOR) Paratransit will be updating their ride booking system from March 15 to 22, 2025. During this period, the Automated Phone Line (IVR), YRT Ride OnDemand app and Ride On-Demand Booking System will be unavailable. To schedule a trip during this time, please call 1-866-744-1119. 

As part of the update, you will receive a new Rider Identification (ID) number. Your new ID number is included in the Spring edition of the MOR Newsletter which you should receive by the end of March...

Plan your whole trip, including On-Request with the Transit App!

Trip planning will be easier in January 2025! Soon you will be able to plan your entire trip, including the On-Request portions through the Transit App.

How will this new feature work?

Put your starting address and destination in the Transit app and it will find the best route for you, using bus routes and On-Request services. If your trip includes On-Request, there is now a direct link in the Transit App that will take you to the YRT On-Request app to book your trip.

What is On-Request?

On-Request is...