News

Customer Satisfaction Survey

We would love to hear from you!

Beginning March 16, 2026, you may be approached or called by one of our Experience Advisors asking you to take part in YRT’s Customer Satisfaction Survey.

The survey happens twice a year and is used to get feedback from riders on YRT’s services. The survey data will help us understand your use of YRT’s services and measure your satisfaction, so we can make improvements to serve you better. 

On-bus surveys will be conducted from March 16 to 29. Phone surveys for On-Request...

Celebrate YRT’s 25th Anniversary with us!

York Region Transit is turning 25!

To honour this milestones, we will be hosting special events, displays and contests throughout the year. Be sure to check back regularly for updates on upcoming events. 

Transit Memories Contest 

York Region Transit is celebrating 25 years of connecting people and communities, and we want to hear from you! 

What has transit meant to you over the years? 

As we celebrate this milestone, we’d love to hear the moments that made transit meaningful to you. Whether it was your...

You can now add your PRESTO card to Apple Wallet

With PRESTO in Apple Wallet, you can tap to ride using your iPhone or Apple Watch!

Metrolinx is making it more convenient to choose transit by offering customers another way to pay their fare by tapping a digital version of the PRESTO card in Apple Wallet, on an iPhone or Apple Watch.

This new payment option is now available on York Region Transit (YRT), GO Transit, UP Express, Brampton Transit, Burlington Transit, Durham Region Transit, Hamilton Street Railway, MiWay (in Mississauga), Oakville...

Download the new YRT On-Request mobile app

Book a round trip between your home or any address and a preselected location in your service area using the new YRT On-Request App, available on the App Store and Google Play.

With a few taps, book an On-Request ride in the app and our technology will secure your trip and York Region Transit (YRT) vehicle.

How it works: 

• Book a ride for right now or a day in advance on your smartphone 
• Request a pick-up or drop-off time
• Get picked up at your curb 
• Pay your YRT fare
• Get dropped off at your chosen location...

PRESTO E-Tickets Moving to PRESTO App and Website

Starting April 11, PRESTO E-Tickets will move to the PRESTO app and PRESTO website. E-Tickets will no longer be sold through the current PRESTO E-Tickets app or website.

Any e-tickets you’ve already bought can still be used through the PRESTO E-Tickets App until they are moved into the PRESTO app and website on April 12.

Your e-tickets will move automatically, but taking a simple step by April 12 will help you easily access them in the upgraded PRESTO App/website:

If you already have a PRESTO App...